Personal Data Protection Policy of ABARAKA VIATGES RESPONSABLES.
ABARAKA VIATGES RESPONSABLES aims to maintain a transparent relationship with its customers, informing them of how we collect and securely process any data they provide when using our services.
For this reason, we have prepared this Privacy Policy (hereinafter, the “Policy”), which will allow our customers to consult any information they may need or clarify any doubts that may arise regarding the processing of personal data we carry out.
This Policy does not apply to third-party websites, including those that may be accessed through a web link from our environments.
ABARAKA VIATGES RESPONSABLES markets its services to end consumers through its website www.abarakaviatges.com els seus serveis al consumidor final, en tant que agència de viatges minorista, pel que està sotmesa al règim d’obligacions establertes a la Llei 20/2014………… i altres lleis complementàries.
Likewise, and in compliance with the provisions of Law 29/2021 of 28 October on the protection of personal data (LQPD), as well as Law 12/2013 regulating commerce and electronic commerce, Law 35/2014 of 27 November on electronic trust services, and Law 20/2014 of 16 October regulating electronic contracting and operators carrying out their economic activity in a digital environment, this Legal Notice informs that www.abarakaviatges.com is a domain owned by Mrs. Judit Batalla Odena, with registered address at: C/Hort de Godí núm. 11 – AD200 Encamp (PRINCIPALITY OF ANDORRA), telephone: +376-373003 and email: administracio@abarakaviatges.com .
Registered with Tax Registration Number F-141292-X in Andorra and Commerce Registration Number 937716W.
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This Policy therefore also applies to any environment through which we interact with our customers and request personal data, such as email or postal address and telephone number.
This Privacy Policy, in accordance with the current Personal Data Protection regulations, describes the processing, management and purpose for which the personal data of individuals who request from ABARAKA VIATGES RESPONSABLES the preparation of quotations and/or the booking of a trip are collected and processed.
2.1. Data of minors
If the user is a minor, prior consent from their legal guardians is required before including their personal data in the website forms and documents provided by the agency. ABARAKA VIATGES RESPONSABLES shall not be held responsible for any failure to comply with this requirement.
We collect personal data directly from our customers through our commercial services or customer service channels. In this regard, we collect limited information and anonymous aggregated statistics from all users who visit our website, either through the direct provision of data or through website browsing. This information is collected through cookies. For more information, please refer to the Cookies Policy.
ABARAKA VIATGES RESPONSABLES will process the personal data provided by its customers mainly in order to manage the preparation of the requested travel quotation and, if accepted, for the provision of the contracted services. The legal basis for the processing is the consent of the data subject for the development of a commercial relationship.
The customer who has provided data of other travellers guarantees that, prior to communicating such data to ABARAKA VIATGES RESPONSABLES, they have obtained their authorisation/representation, undertaking the obligation to inform those persons, if legally required, about the processing of their personal data carried out by ABARAKA VIATGES RESPONSABLES and the rights they are entitled to, as described in this “policy”.
4.2. If the customer has contracted a service with our entity and therefore becomes our client, we may additionally use their data for the purpose of sending promotional information by email regarding services similar to those contracted and/or information related to them.
The processing will be carried out in compliance with the applicable legislation in force — Law 29/2021 of 28 October on the qualified protection of personal data (LQPD), as well as Law 12/2013 regulating trade and electronic commerce, Law 35/2014 of 27 November on electronic trust services, and Law 20/2014 of 16 October regulating electronic contracting and operators carrying out their economic activity in a digital environment.
The sending of information about the company’s activity is based on the legitimate interest of ABARAKA VIATGES RESPONSABLES, data controller, and the client may object to this type of processing at any time, without this right in any case affecting the maintenance or termination of the contractual relationship with the company.
Regarding the sending of promotional communications, this shall be subject to the consent given by the data subject.
4.3. When the customer expressly agrees to receive commercial and advertising communications, ABARAKA VIATGES RESPONSABLES will process the data for this purpose, without the withdrawal of such consent in any case affecting the performance of the contract or the provision of the services that may have been contracted.
4.4. When the customer provides photographs of their trips and authorises their publication on the entity’s website or social media, ABARAKA VIATGES RESPONSABLES will process the data for this purpose and will keep them published until a modification of the content on such websites or social networks is decided. The customer may object to this type of processing at any time.
The legal basis for the processing will be the explicit consent of the customer, who may nevertheless withdraw it at any time.
The disclosure of personal data to third parties providing services related to the contract may be necessary, both for its formalisation and for its management and execution, such as: medical services or insurance policy arrangements.
Likewise, for the management of the purposes inherent to the development and fulfilment of the contract, it is necessary to disclose such data to different providers, such as airlines, hotels and others, who shall be obliged to use the data solely and exclusively for the purpose of fulfilling the contract.
These providers, depending on the destination country of the trip, may be located in third countries for which it may be necessary to carry out an international data transfer.
Likewise, we inform you that we share our clients’ data with third-party data processors of ABARAKA VIATGES RESPONSABLES (including professional consultants and advisors, accountants, auditors, IT providers who develop our technological systems or ensure their security) when the proper provision of the service requires access to the customer’s personal data.
In all cases, and in order to ensure the security of such data, ABARAKA VIATGES RESPONSABLES will sign the corresponding agreement regulating the obligations of each of these data processors.
In all cases, ABARAKA VIATGES RESPONSABLES requests that the companies with which we share such personal information apply the same level of protection to the information as we do.
Likewise, this personal information will be made available to Public Authorities in relation to any potential liabilities arising from its processing.
When the trip requires the transfer or disclosure of our clients’ personal data to third-party providers located outside the scope of application of European data protection regulations, we ensure that any such transfer of information complies with the applicable legislation.
In any case, the transfer, storage and processing of your personal information by us shall be governed by this Privacy Policy.
We only store personal data to the extent that it is necessary in order to use it for the purpose for which it was collected and in accordance with the legal basis for its processing under applicable law.
We will retain our clients’ personal data for as long as a contractual relationship exists and as long as it is necessary to comply with our legal obligations or to defend against potential claims that may be brought against us.
Once these periods have elapsed and, in any case, after six years from the end of the commercial relationship, the data will be deleted.
If you have expressly authorised the receipt of commercial information, we will retain your data until you exercise your right to erasure, cancellation and/or restriction of processing.
In such cases, we will block your data, without using it, for as long as it may be necessary for the exercise or defence of legal claims or where any legal, judicial or contractual liability arising from its processing may require its recovery.
We undertake to process personal data in accordance with applicable regulations and, in particular, to: (i) process the data to which we have access with appropriate guarantees of confidentiality; and (ii) adopt sufficient and necessary technical and organisational security measures to prevent alteration, loss, or unauthorised processing or access.
All personal data is stored on secure servers (or secure physical copies) owned by us, and access to them is granted in accordance with our security criteria, using the necessary and sufficient means to ensure their protection.
Although data transmissions over the Internet or via the website cannot guarantee absolute protection against intrusions, both we and our subcontractors, where applicable, make every effort to maintain the necessary physical, electronic and procedural security measures to ensure the protection of your information in accordance with the applicable data protection requirements.
Finally, we inform our customers that they have the following rights:
They may exercise their rights of access, rectification, erasure, restriction of processing, objection and data portability as follows:
By sending an email to administracio@abarakaviatges.com.
Finally, you may request information about your rights and lodge a complaint with the Andorran Data Protection Agency, located at Av. Dr. Vilanova 15-17, AD500 Andorra la Vella (Principality of Andorra).
ABARAKA VIATGES RESPONSABLES reserves the right to modify its Data Protection Policy in accordance with applicable legislation at any time. Any modification to this Policy will be published on the website.
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